It’s here! The feature you all have been waiting for . . . Dentalink!
I know, I asked the same thing . . . Denta –what? Dentalink is the new instant messenger feature inside of your Dentrix software. Like other IM programs, (such as Yahoo instant messenger), Dentalink allows you to send a quick message to someone or have a full length conversation. Unlike with other IM programs, though, with Dentalink you don’t have to create a new password or join anything to be a member, you just have to install the latest version of eSync with the new Plug-in Manager.
Once your office computers are updated, Dentalink is ready to go. You will see a little conversation bubble in the lower right task bar on your computer and if you miss a message notification from someone it will blink yellow until you read it. Pretty cool, huh? If you do want to go into the eSync setup and customize Dentalink you can – for example you can change your workstation names and create some templates if you are finding yourself typing the same sentences over and over again. But none of that is necessary – the functions you need are already built in.
So here’s a situation for you:
Your patient, Ms. Jones walks in and you greet her just like you always do. Ms. Jones sits in the reception room for 5 . . .10 . . . 20 minutes until you finally walk to the back to find out why they are running late. Your hygienist says “Oh, we decided to place Arestin in a couple areas while Mr. Smith was here, can you let Ms. Jones know that I am running a little behind?” You think (to yourself of course), “Why didn’t she just tell me that 20 minutes ago so I could have let Ms. Jones know as soon as she walked in the door?”
Once your office has Dentalink installed -any team member can send a Quick Message from any workstation up to the front desk notifying them of the situation. Armed with this information, you’ll be able to set a reasonable expectation for Ms. Jones and save yourself the aggravation of being left in the dark when changes occur that impact the schedule.
Here’s another one for you:
Your office has a Comlite system with buttons and flashing lights to let the clinical team members AND YOUR DOCTORS know when they are needed. However, your doctor is in his office glued to his computer watching an oral surgery webinar and ignoring the Comlite. If you had Dentalink installed, you could send him an instant message that would “pop-up” right in the middle of his webinar. You could say something like “Is the Comlite not working in your office again?” We use that one a lot J
Give the Dentalink feature a try! I know you’ll appreciate the simple effectiveness of this tool – and I think you’ll find it allows your whole team to stay more closely in sync with each other throughout the day.