Wednesday, March 7, 2012

New High-tech postcard . . . and more!

For those of you who are still getting to know me, I am a huge supporter and fan of all Dentrix Electronic Services. I use all of the Dentrix eServices in my dental practice and I have helped successfully implement them into my clients’ practices. So when Dentrix announces an upgrade to its eCentral and DX Mobile services, I get excited!
DX Mobile is one of the many services and products included in your Dentrix Customer Support plan. If you are not currently enrolled, contact your eServices sales rep by calling 800-DENTRIX and selecting “option 1” for sales or CLICK HERE to be directed to the online registration page. The most important enhancement is the ability to have multiple users log into DX Mobile. When DX Mobile first came out, I thought it would be a tool only the doctors would use. However, after working with hundreds of offices, I have found that a team member is sometimes assigned to be on-call and given the user ID and password for the office’s DX Mobile account (this seems to be very common in pediatric offices). But what do you do when that team member leaves? With the enhancement, you can inactivate only certain user accounts without affecting the entire office account. This is great news!
Also with DX Mobile, offices that are using eCentral for correspondence can now confirm appointments and make notes on the appointment remotely through this connection. Amen to that!
There are also a couple of great updates with the eCentral Correspondence module. For those of you using eCentral for e-mail reminders, the confirm button is now at the top and the bottom of the e-mail. Yeah! Just an FYI to all those offices that I helped train . . .  I had you put a customized message in your e-mails that says “click on the confirm button at the bottom of this e-mail,” so make sure you change your template. Also within the e-mail reminders, patients can update their calendars, view maps and directions, and access their accounts to check their outstanding balances. Remember . . .  patients can only access their personal information by requesting a user ID and password from the office.
Do you know what a QR code is? Well eCentral now puts them on the patient’s postcard reminder. When patient's scan the QR code it will open a webpage similar to the one you are viewing in this post. This will bring new functionality to updating their calendar, getting directions, and confirming their appointment. This is very cool and patients will love the new high-tech postcard.

Dayna Johnson, Certified Dentrix Trainer
Dayna loves her work. She has over 25 years of experience in the dental industry, and she’s passionate about building efficient, consistent, and secure practice management systems. Dayna knows that your entire day revolves around your practice management software—the better you learn to use it, the more productive and stress-free your office will be. In 2016, Dayna founded Novonee ™, The Premier Dentrix Community, to help cultivate Dentrix super-users all over the country. Learn more from Dayna at and contact Dayna at


  1. interesting blog. It would be great if you can provide more details about it. Thanks you

    Patient Appointment Scheduling

    1. I will work on that, maybe I will post something about the full Communication Manager soon. In the mean time try watching one of the webinars available in the Resource Center on the Dentrix website.