As I conclude my first full year writing the Dentrix Office
Manager Blog, I thought it would be interesting to do a year-end wrapup of the
Top 10 most read blogs since I began writing in this space. Here are the topics
that you, my loyal readers, have read the most, along with snippets of each
blog.
1. Fee Schedules . . . The Method of Choice
for PPO Plans As I
said in my last post, using Dentrix’s Fee Schedules takes a little bit of
management but produces huge benefits! I am amazed at how many offices don’t
know this Dentrix feature exists for setting up and managing fee schedules. If
you are in one of those offices, it’s time to find it and use it – you’ll be so
glad you did. Let’s walk through it together so that you can start seeing those
benefits sooner than later. Click here to read more . . .
2. The 5 Minute Morning Huddle Does this sound familiar? You walk into the office in the
morning, say “good morning” to all your team mates and put your lunch in the
fridge. The hygienists are busy sharpening their instruments for a day of root
planing and scaling, the doctor is in the lab finishing up that nightguard that
is due at 8:00am and the dental assistants are setting up trays for the day
making sure all the lab cases are in. Click here to read more . . .
3. The New Patient Experience . . . the
initial telephone call You know that old saying: “You never
have a second chance to make a first impression”? Well that old saying still means
a lot in this day when exceptional customer service is so hard to find. How
your front office team handles the very first phone call from a new patient not
only establishes the patient’s perception of how his or her visit will go, it
even impacts the likelihood that they will refer their friends and family. Click here to read more . . .
4. Does your Continuing Care Need a Boost? What if you could put your continuing
care system on auto-pilot? What if your patients just magically received a
postcard reminding them of scheduled appointments? What if an email
miraculously appeared in their inbox when they are due to come in? This isn’t
magic . . . this is reality! Click hereto read more . . .
5. A Little Known
Secret If you are transitioning from paper
to paperless, do you find that you are scanning paper all the time? Does the
paper pile up in the “to be scanned” box and sit there, just waiting for
someone to have free time to take care of it? When I work with offices on their
paper storage management, I am surprised by how many offices don’t know about
the “Send to Dentrix Document Center” feature. I actually
received two e-mails about it this week so I thought I would “shout it out” to
all of you. Click here to read more . . .
6. The 5 Stats Every
Office Should Monitor When I
say “monitor,” I don’t mean you write the numbers down on your spreadsheet,
stick it in the 3-ring binder, and forget about it. I mean you are writing it
down, discussing it with your doctor, talking about it with your team, and
coming up with strategies as a team to improve it or high-fiving each other
because you are exceeding your expectations. Numbers tell a story. The numbers
help you reinvent systems, protocols, and campaigns. Click here to read more . . .
7. Don’t Let Unused
Insurance Benefits go to Waste September is the perfect time to send
out a reminder to your patients who have unused dental insurance benefits.
Sending it out now will hopefully get patients to call in sooner instead of
waiting until the middle of December when it gets down to crunch time on the
calendar. There are two different methods I am going to talk about today: using
your Dentrix software to create a mass merge letter and, for those of you using
DemandForce, how
to merge a list and send out an e-mail campaign. Click here to read more . . .
8. Holes in your
Doctor’s Schedule? What do you do when, during a
patient’s continuing care appointment, the doctor diagnoses a tooth that needs
a crown and the patient leaves without scheduling it? Have you ever wondered
how much unscheduled treatment you have on your books, and how your team is
following up on it? Looking for some new ways to reach out to your patients?
Click here to read more . . .
9. The Three Most
Common Battles Between the Front Office and Back Office Scheduling is a chess game. It takes skill and planning to make
just the right moves so that, at the end of the day, you’re not in checkmate
with the entire team backing you into a corner, and you wondering what you did
that caused total chaos. The schedule is the one thing in the dental practice
that affects every team member, but running it properly is often not taken
seriously. The problems I find in the dental practices I work with are
completely fixable, with a little planning. Click here to read more . . .
10. At Some Point We
Need to Let the Patient Go Recently, I was in an office doing
some training on the Practice Advisor Report and we were talking about the
“Active Patient” count and how Dentrix comes up with that number. I informed
them that, with the Practice Advisor Report, you determine the definition of an
“active patient” using the amount of time it has been since the patient was in
last for an appointment. This led to a new discussion of what was their
protocol for patients who haven’t been in for 18, 24, or even 60 months? We ran
a search of patients with a last visit date of more than five years ago and the
list had more than 700 patients on it. They were shocked! Click here to read more . . .
If you have a topic
that you would like me to write about, or a dilemma you
wish you could solve in your practice, drop me a line at Dayna@raedentalmanagement.com.
Dayna loves her work. She has over 25 years of experience in the dental industry, and she’s passionate about building efficient, consistent, and secure practice management systems. Dayna knows that your entire day revolves around your practice management software—the better you learn to use it, the more productive and stress-free your office will be. In 2016, Dayna founded Novonee ™, The Premier Dentrix Community, to help cultivate Dentrix super-users all over the country. Learn more from Dayna at www.novonee.com and contact Dayna at dayna@novonee.com.
Practice Advisor Report and we were talking about the “Active Patient” count and how Dentrix comes up with that number. I informed them that, with the Practice Advisor Report, you determine the definition of an “active patient” using the amount of time it has been since the patient was in last for an appointment. This led to a new discussion of what was their protocol for patients who haven’t been in for 18, 24, or even 60 months? We ran a search of patients with a last visit date of more than five years ago and the list had more than 700 patients on it. They were shocked! Essay paper writing service
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