Tuesday, December 31, 2013
Monday, December 23, 2013
Wednesday, December 18, 2013
Tuesday, December 10, 2013
- Storms, power outages, and theft can happen at any moment. If you don’t have a disaster plan in place at your office, you are not only dead in the water but you are violating a major part of the HIPAA Security Rule. The HIPAA Security Rule states that we must have a disaster plan documented. In my office, having immediate access to my patient’s information is part of that plan. If our office is closed and I have lost access to my office computers, the most efficient and immediate way for me to contact my patients is through Dentrix Mobile.
- If your office performs surgical procedures, I would highly recommend someone following up with those surgical patients in the early evening. You want to make sure they are following your post-op instruction protocol as written so they do not have any complications to the procedures. You can also see if they are having any reactions to any medications you have prescribed. This is also a great marketing tool. It doesn’t take very long to make this phone call and the rewards can be tremendous. With Dentrix Mobile, you can view your appointment book and have access to patient information so you can easily see the patients who need a follow-up call.
- In every area of the country, you will have patients who will randomly call the on-call phone number seeking out drugs. Your doctor will inevitably get an after-hours phone call from someone making up a story that they were just in and having pain and could the doctor please phone in a prescription for Vicodin to the pharmacy. If the doctor is using Dentrix Mobile, he or she has immediate access to see if the patient is truly a patient of the office, the last appointment date, and the patient’s prescription history. This will save the doctor a trip into the office and the patient will have an answer quickly.
Monday, December 2, 2013
- Fee Schedules . . . The Method of Choice for PPO Plans As I said in my last post, using Dentrix’s Fee Schedules takes a little bit of management but produces huge benefits! I am amazed at how many offices don’t know this Dentrix feature exists for setting up and managing fee schedules. If you are in one of those offices, it’s time to find it and use it – you’ll be so glad you did. Let’s walk through it together so that you can start seeing those benefits sooner than later. Click here to read more . . .
- Fee Schedules or Write Offs . . . That is the Question This is the hot topic in my home state of Washington since our largest dental insurance company recently slashed our filed fees by 15% or more on June 15th. Several offices I work with have called me asking for advice on how to deal with it now that even the non-PPO plans are working under a much lower fee schedule. Before I give my two cents I want you to understand the differences between using a fee schedule and using adjustments. Click here to read more . . .
- The 5 Minute Morning Huddle Does this sound familiar? You walk into the office in the morning, say “good morning” to all your team mates and put your lunch in the fridge. The hygienists are busy sharpening their instruments for a day of root planing and scaling, the doctor is in the lab finishing up that nightguard that is due at 8:00am and the dental assistants are setting up trays for the day making sure all the lab cases are in. Click here to read more . .
- The New Patient Experience . . . the initial telephone call You know that old saying: “You never have a second chance to make a first impression”? Well that old saying still means a lot in this day when exceptional customer service is so hard to find. How your front office team handles the very first phone call from a new patient not only establishes the patient’s perception of how his or her visit will go, it even impacts the likelihood that they will refer their friends and family. Click here to read more . . .
- Become super efficient with templates In my most recent article, “The three core components when transitioning to electronic health records,” I talked a lot about efficiency and consistency. For all the Dentrix users, I want to give you some help when it comes to building templates, which can be a huge time-saver in your office. Here are some of my favorite template tips. Click here to read more . . .
- A Little Known Secret If you are transitioning from paper to paperless, do you find that you are scanning paper all the time? Does the paper pile up in the “to be scanned” box and sit there, just waiting for someone to have free time to take care of it? When I work with offices on their paper storage management, I am surprised by how many offices don’t know about the “Send to Dentrix Document Center” feature. I actually received two e-mails about it this week so I thought I would “shout it out” to all of you. Click here to read more . . .
- The 5 Stats Every Office Should Monitor When I say “monitor,” I don’t mean you write the numbers down on your spreadsheet, stick it in the 3-ring binder, and forget about it. I mean you are writing it down, discussing it with your doctor, talking about it with your team, and coming up with strategies as a team to improve it or high-fiving each other because you are exceeding your expectations. Numbers tell a story. The numbers help you reinvent systems, protocols, and campaigns. Click here to read more . . .
- Don’t Let Unused Insurance Benefits go to Waste September is the perfect time to send out a reminder to your patients who have unused dental insurance benefits. Sending it out now will hopefully get patients to call in sooner instead of waiting until the middle of December when it gets down to crunch time on the calendar. There are two different methods I am going to talk about today: using your Dentrix software to create a mass merge letter and, for those of you using DemandForce, how to merge a list and send out an e-mail campaign. Click here to read more . . .
- At Some Point We Need to Let the Patient Go Recently, I was in an office doing some training on the Practice Advisor Report and we were talking about the “Active Patient” count and how Dentrix comes up with that number. I informed them that, with the Practice Advisor Report, you determine the definition of an “active patient” using the amount of time it has been since the patient was in last for an appointment. This led to a new discussion of what was their protocol for patients who haven’t been in for 18, 24, or even 60 months? We ran a search of patients with a last visit date of more than five years ago and the list had more than 700 patients on it. They were shocked! Click here to read more . . .
Holes in your Doctor’s Schedule? What do you do when, during a patient’s continuing care appointment, the doctor diagnoses a tooth that needs a crown and the patient leaves without scheduling it? Have you ever wondered how much unscheduled treatment you have on your books, and how your team is following up on it? Looking for some new ways to reach out to your patients? Click here to read more . . .