Wednesday, June 14, 2017

Credit Card option for Insurance payments just added in Dentrix G6.4 release

If you haven’t heard already, Dentrix G6.4 was recently released and there are few new features that are worth bragging about. I upgraded my system a couple of weeks ago and checked out the new features in my demo database. I love how Dentrix is staying relevant to the changing industry and giving the team features that they are asking for.

There have been many improvements to the functionality of the Ledger. When you are dealing with money, insurance and A/R, it is always important to have the most efficient and user-friendly systems as possible. Here are the new highlights to the Ledger . . .
  1. You can now select Credit Card as a payment method for insurance payments. When you are applying an insurance payment to a claim, there is now a credit card option in the drop-down menu for payment type. Now, even though I recommend to all my offices to opt-out of credit card payments from insurance companies because you end up paying a 2.5 – 4% merchant fee which ultimately reduces your collections, Dentrix needed to add this feature to keep up with the ever-changing dental insurance landscape. I applaud them with this new feature. It will definitely help the practice balance the day sheet and keep the accounting straight.  Thank you Brad!
  2. There is a new Payment Agreement Manager and it is located on the Ledger not the Office Manager. For the dental practice that takes a lot of payments and wants a report to only show the payment agreements in the practice, this could be helpful. If your practice is going to allow for payments, you need a way to track them. My favorite report continues to be the Collection Manager Report for managing all accounts receivable, including Payment Agreements, so I will be on the lookout for feedback on how this new report is working in the office.
  3. The Payment Agreement Setup has also been updated so check that out as well. In my practice, we did about 25-30% of our practice production in ortho so we had many patients on Payment Agreements for their monthly ortho payment. This worked well. I created a special instruction sheet specifically on the ortho setup in Dentrix and if you would like a copy of it, please email me directly.


There are also many fixes from previous releases and little tweaks to features that had been released previously. For the complete rundown, there is a Dentrix 6.4 release guide that I can send you or you can find it in the Dentrix Resource Center.


Dayna Johnson, Certified Dentrix Trainer
Dayna loves her work. She has over 25 years of experience in the dental industry, and she’s passionate about building efficient, consistent, and secure practice management systems. Dayna knows that your entire day revolves around your practice management software—the better you learn to use it, the more productive and stress-free your office will be. In 2016, Dayna founded Novonee ™, The Premier Dentrix Community, to help cultivate Dentrix super-users all over the country. Learn more from Dayna at www.novonee.com and contact Dayna at dayna@novonee.com.


7 comments:

  1. I am completely new to Dentrix, looking to start a new career in the front office at dental practices. Is the Dentrix tutorial for sale? Is it worth it? Any advice on where to start? Thanks in advance!

    ReplyDelete
    Replies
    1. The first place I would start is in the Dentrix Resource Center. They have a lot of on-demand videos and articles in there for you to review. If there is an Essentials Workshop in your area that also might be a great overview of Dentrix for you. Here are the links to the information I talked about above.

      http://www.dentrix.com/support/resource-center
      http://www.dentrix.com/training/workshops/essentials

      And of course, reading my blogs :) You can also reach out to me directly if you have a specific question at dayna@raedentalmanagement.com

      Hope this helps,
      Dayna

      Delete
  2. I'm new to Dentrix. Any advice on where to start?

    ReplyDelete
    Replies
    1. The first place I would start is in the Dentrix Resource Center. They have a lot of on-demand videos and articles in there for you to review. If there is an Essentials Workshop in your area that also might be a great overview of Dentrix for you. Here are the links to the information I talked about above.

      http://www.dentrix.com/support/resource-center
      http://www.dentrix.com/training/workshops/essentials

      And of course, reading my blogs :) You can also reach out to me directly if you have a specific question at dayna@raedentalmanagement.com

      Hope this helps,
      Dayna

      Delete
  3. Hi Dana,
    I was told by some insurance companies that we couldn't opt-out of virtual credit card payments since we are considered participating with that company. Have you ever heard of this and what can I do to stop the cc payments and go back to checks?
    -Stef

    ReplyDelete
    Replies
    1. I have not heard of this from any of my insurance experts. If they tell you that then my next question to the insurance company would be "How can I bill you for the 3% processing fee that my credit card company is going to charge me for processing this payment?" See what they say. If you are in network you are already taking a 25% hit on your fees and now you have to take another 3%? That is not cool.

      I would fight hard to opt-out, ask to talk to a supervisor and ask the supervisor how you can bill the insurance company the 3% merchant fee. See what they say.
      Just my two cents.
      Dayna

      Delete
  4. Interesting post. I Have Been wondering about this issue, so thanks for posting. Pretty cool post.It 's really very nice and Useful post.Thanks
    Insurance

    ReplyDelete