Wednesday, January 29, 2020

New Dentrix G7.3 Feature: Add Required Attachments to Claims Automatically

One of the things that can be difficult for administrative team members to remember is which procedures require attachments in order for insurance companies to process your claims.

If a claim gets sent to an insurance carrier without a necessary attachment, it can cause a delay in receiving insurance payment, or a denial altogether. You generally have to wait for the insurance to send you an explanation of benefits and a request for the required attachment.

Once you send the required attachment, you have to wait another four to six weeks before you finally receive payment. These types of payment delays can be costly for your office and unnecessarily increase your accounts receivable.

Dentrix G7.3 offers a new Automatic eClaims Attachments feature to automate your workflow by automatically including required eClaim attachments for certain procedures, and warning you if the required attachments can't be found.

Once set up, this exciting feature will help to eliminate errors like the one I described above, and it also saves you the time of adding necessary attachments manually. The quicker your office can be paid by insurance companies, the better, and this new feature can really help to speed up the process of getting paid. 

This new feature in Dentrix G7.3 could also be hugely beneficial if you have team members that are not familiar with which procedures require attachments or who have limited experience or dental knowledge. As you work with different insurance payors and learn their requirements, you can customize Dentrix by adding or updating which procedures require attachments, and what those attachments should be.

As you customize Dentrix with the required attachment information your carriers are looking for, you can work to towards eliminating delayed and denied claims, and help your office get paid faster.

Watch this short video that introduces the new feature, and make sure you upgrade to Dentrix G7.3 and put it to use!

If you have questions, please e-mail me at

Charlotte Skaggs, Certified Dentrix Trainer

Charlotte Skaggs is the founder of Vector Dental Consulting LLC, a practice management firm focused on taking offices to the next level. Charlotte co-owned and managed a successful dental practice with her husband for 17 years. She has a unique approach to consulting based on the perspective of a practice owner. Charlotte has been using Dentrix for almost 20 years and is a certified Dentrix trainer. Contact Charlotte at

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