Monday, July 9, 2012

Micromanaging and a lack of leadership: What's an office manager to do?

While attending the recent Speaking Consulting Network meeting in Charleston, S.C., I had the pleasure and honor of interviewing Linda Miles. She is an amazing woman who is passionate about helping the dental team become the best it can be. I am very grateful that she took a few minutes out of her busy schedule to talk with me about two problems that can truly hurt a dental practice -- dentists who micromanage and dentists who do not serve as the "leader" of their team.

Click below to see my interview with (and some great advice from) the one and only Linda Miles.

Dayna Johnson, Certified Dentrix Trainer
Dayna loves her work. She has over 25 years of experience in the dental industry, and she’s passionate about building efficient, consistent, and secure practice management systems. Dayna knows that your entire day revolves around your practice management software—the better you learn to use it, the more productive and stress-free your office will be. In 2016, Dayna founded Novonee ™, The Premier Dentrix Community, to help cultivate Dentrix super-users all over the country. Learn more from Dayna at and contact Dayna at

1 comment:

  1. Thanks for posting this interview! I am a relatively new Office Manager and very excited about the possibilities that come along with the position. My doc has often mentioned Linda Miles as being the authority on the front office. Would love to attend a seminar of Linda's! I really enjoy the blog!