Wednesday, October 24, 2012

A lifeline to your patient info

Doctor, picture this scenario . . . You’ve just teed off on the second hole of your favorite golf course on a beautiful Saturday morning. Shortly after sending the ball 250 yards down the middle, you receive a phone call from the guy you opened up #31 on last week and he is now asking for a refill on his pain med. What would you do?

I don’t know about you, but most of the doctors I work with don’t keep an entire history of patient allergies, medications, or past appointments in the back of their minds that they can recall at any given moment. However, if you had your smartphone or iPad, you could get that information very easily and quickly, allowing you to phone in a refill for your ailing patient and get back to your golf game as soon as possible (and make a birdie after that nice drive). With the Dentrix Mobile app, you can log in and get the information you need to take care of your patient (who will be very grateful).

Providing optimal patient care and easily and quickly accessing patient information is what EHRs are all about. I was recently teaching a Dentrix seminar in Spokane and had a doctor sitting in the back of the room. At the break, he pulled me aside and asked me about Dentrix mobile. Since I have it on my phone, I was able to give him a little demo and show him how it could benefit him and his practice. It surprises me how many doctors don’t know about this amazing feature (and the best part . . . it costs you nothing extra if you are on a customer support plan)!

Dentrix mobile can also be a savior if your office has snow days or suffers from power outages (something to think about with winter weather approaching). You can log into your practice, see who is on your schedule, and let them know your office is not open and you will call them back when you return to the office. This prevents patients from braving the elements to make their appointment only to find out your practice is closed. Also, with the holidays right around the corner, many offices will be closed for vacations. Having that lifeline with Dentrix mobile can save you from having to go in to the office just to look up patient information. I know I would much rather spend my time with that turkey sandwich watching football than driving into the office to find out my patient’s prescription history and allergies.

For more information on Dentrix mobile, call (800) 734-5561 or click here to go straight to the Dentrix website.

Dayna Johnson, Certified Dentrix Trainer
Dayna loves her work. She has over 25 years of experience in the dental industry, and she’s passionate about building efficient, consistent, and secure practice management systems. Dayna knows that your entire day revolves around your practice management software—the better you learn to use it, the more productive and stress-free your office will be. In 2016, Dayna founded Novonee ™, The Premier Dentrix Community, to help cultivate Dentrix super-users all over the country. Learn more from Dayna at and contact Dayna at


  1. Dayna Johnson, Dentrix mobile system sounds handy for reviewing dental patients medical histories while on the golf course. But before I purchase Dentrix or any other system, I'd like to be sure that the software does not endanger my patients or my dental practice any more than paper records. After all, it’s simple enough to discuss patients’ medications and allergies over the phone.

    I’d also like to know if I can expect a return on my investment.

    Do you have any information about cost and safety that Dentrix can share with dentists?

    1. The Dentrix software does provide safety measures that your office can put into place. For example; passwords, encrypted backup options and compliance with HIPAA 5010. However, remember that it is your job to keep your patients PHI safe and secure by implementing policies and procedures that are mandated by the HIPAA Security Rule. Here is a link if you need more information

      Hope this helps.